Shipping Policy
1. Processing Time
- Order Processing: All orders are processed within [1-2 business days]. Orders are not shipped or delivered on weekends or holidays.
- Order Confirmation: After placing an order, you will receive an order confirmation email. This email will include details of your purchase and an estimated delivery date.
2. Shipping Rates and Delivery Estimates
- Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on your location and the shipping method selected.
- Delivery Estimates:
- Standard Shipping: [5-7 business days]
- Express Shipping: [2-3 business days]
- Overnight Shipping: [1 business day]
- Delivery Delays: Please note that delivery delays can occasionally occur due to factors beyond our control, such as weather conditions or carrier delays.
3. Shipment Confirmation and Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
- Multiple Shipments: If your order consists of multiple items, they may be shipped separately. You will receive a tracking number for each shipment.
4. International Shipping
- Availability: We currently ship to [list of countries]. Please note that international shipping rates and delivery times vary depending on the destination.
- Customs, Duties, and Taxes: StyleAxo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages and Lost Shipments
- Damaged Items: If you receive a damaged item, please contact us immediately at [Insert Email Address] with your order number and a photo of the damaged product. We will work with you to resolve the issue.
- Lost Shipments: If your tracking information indicates that your order has been delivered but you have not received it, please contact the carrier or our customer service team for assistance.
Return Policy
1. Eligibility for Returns
- Return Window: You may return most new, unopened items within [30 days] of delivery for a full refund. Items must be returned in their original packaging.
- Non-Returnable Items: Certain products, such as personalized items, intimate apparel, and clearance items, are not eligible for return. Please refer to the product description for return eligibility.
2. Return Process
- Initiating a Return: To start a return, please contact our customer service team at [Insert Email Address] with your order number and reason for return. We will provide you with return instructions.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- Return Label: For your convenience, we may provide a prepaid return label. If you use this label, the cost of return shipping will be deducted from your refund.
3. Refunds
- Refund Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within [7-10 business days] and will be credited back to your original method of payment.
- Partial Refunds: In some cases, only partial refunds are granted, such as items that are returned more than [30 days] after delivery or items that show signs of use.
4. Exchanges
- Exchanges: If you need to exchange an item for a different size, color, or model, please contact us at [Insert Email Address]. Exchanges are subject to product availability. If the item is no longer available, we will issue a refund.
5. Return Exceptions
Damaged or Defective Items: If you receive a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or refund.